Returns & Exchanges

You have 14 days to return or exchange your items.
Please note that we are only able to offer size exchanges and exchange for items with manufacturing mistakes.
There is no charge to exchange items for a different size, however all exchanges are based on stock availability.

How to return & exchange:

  1. Sign in to your SHOPATVELVET account and select the order number from which you would like to return or exchange
  2. Your will receive an email confirmation containing your return instructions
  3. Once confirmed, please send the package to:

PT. Sirantra Adhama Returns and Exchanges
Jl. Kelapa Puan Raya Blok AF 1/3
Gading Serpong, Tangerang 15810


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